Trusting AI: when accuracy is not enough

Software programming is inherently deterministic; built on instructions that could be reviewed at a human scale. There’s trust in the system as the flow of code makes the behaviour predictable and traceable. Machine learning based solutions process large data sets through their algorithms and the complexity makes it hard to interpret how decisions came about. …

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Building for Voice: Home vs Work.

The remarkable uptake of smart speakers in homes in recent years is testament to the rapidly maturing voice first automation space.  Household penetration in the U.S. is growing fast and customers are comfortable having them around. The stakes are high as evident by the trend in global revenues for the smart speaker market. Gaining unfettered …

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Future of Work: Is AI proving the Luddites right?

Workmen Take Out Their Anger on the Machines Giclee Print by C.l. Doughty The Luddite Fallacy is the belief that automation and technological advancement causes the loss of jobs without seeing beyond the short term truth and acknowledging the wealth and new roles created in the longer term. The premise has always been that automation …

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