Building for Voice: Home vs Work.

The remarkable uptake of smart speakers in homes in recent years is testament to the rapidly maturing voice first automation space.  Household penetration in the U.S. is growing fast and customers are comfortable having them around. The stakes are high as evident by the trend in global revenues for the smart speaker market. Gaining unfettered …

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3 Ways to Positive Communication

When I was a new graduate working in a high pressure hospital environment; I would be in awe of the effortless way the specialists would manage their teams all the while radiating an aura of reassuring competence. Their teams would know what was needed and when the inevitable emergency would come crashing through the swinging …

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Future of Work: Is AI proving the Luddites right?

Workmen Take Out Their Anger on the Machines Giclee Print by C.l. Doughty The Luddite Fallacy is the belief that automation and technological advancement causes the loss of jobs without seeing beyond the short term truth and acknowledging the wealth and new roles created in the longer term. The premise has always been that automation …

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How organizations are approaching AI Adoption today.

A lot has been written about how Artificial Intelligence is coming to our workplace. How productivity boosts and customer engagement will deliver bottom line returns to justify the capital spend. It’s a seductive pitch for the employer. So where are organizations focused on adopting Artificial Intelligence into their organisation? Creating and sustaining competitive advantage are …

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How is AI changing your workplace?

I’m as guilty of confirmational bias as the next voice entrepreneur and wholeheartedly accept Gartner’s prediction that by 2023, 25 percent of employee interactions with applications will be via voice, up from under 3 percent in 2019. As workloads and expectations on employees increase, so will their need for tools to free up time for …

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